FAQ
How do I become a customer?
To become a customer you can fill in this form and send it to sales@legavenueeurope.com
Will I still receive my confirmation email?
It may happen that the confirmation email is sent later. In 90% of cases, your order has been successfully received. If you still haven't received a confirmation after 4 hours, check your spam folder or review your order in your account under "orders." If there is no order listed there or if you want to make sure everything went through correctly, please contact our team.
Is there a minimum order requirement?
The minimum order requirement is €500 for the first order and €100 for subsequent orders.
How can I place an order?
All orders must be submitted via email or through our website at www.legavenueeurope.com. Please note that we do not accept phone orders. Each order must include a barcode or SKU number as listed in the price list. Backorders are canceled unless you request otherwise.
Can I change an order after it's placed?
Yes, you can change your order as long as it hasn’t left our warehouse. To ensure we can make the changes in time, please call us as soon as possible on +31 (0)24 2403444. Our team will be happy to assist you!
What is the e-commerce pricing policy?
- Brand Use: Customers may not use the Leg Avenue brand name, logo, marketing materials, or images to advertise products below the Minimum Advertised Price (MAP) stated in our price list.
- Promotions: Promotional discounts up to 15% off MAP are allowed, limited to 7 calendar days, and only on your own IP address. Promotions on third-party sites are not allowed. There must be a 21-day gap between promotions.
- MAP Calculation: Shipping costs should not be included.
- Policy Violation: Unauthorized advertising below MAP will result in a request for compliance. Repeated violations may lead to suspension of order processing. This policy does not apply to discontinued items.
- Independent Marketing: If you use independent images and marketing materials (without Leg Avenue branding), you may set your own retail prices.
What is the marketplaces policy?
For strategic reasons, we limit the number of authorized sellers on Amazon, eBay, and other marketplaces. Currently, sales on these platforms are unauthorized. For consideration to sell on marketplaces, please contact us at sales@legavenueeurope.com.
What are the dropshipping terms?
For details on our dropshipping terms, please visit our dropshipping page here.
What are the shipping and transport terms?
For comprehensive information on shipping, please visit our shipping and transport page here.
What are the delivery times?
You can find our estimated delivery times on our delivery times page here.
What is the returns and claims policy?
Claims
Leg Avenue guarantees the quality of our products and accepts returns for damaged or missing items, with the following conditions:
- Claims for discrepancies or damages must be filed within 14 days of shipment.
- Items sold as close-outs or discontinued are not eligible for return if purchased at a discount.
- We do not accept returns for hygiene items, used goods, or items damaged after receipt.
Returns
All returns require prior authorization from Leg Avenue. Contact sales@legavenueeurope.com to initiate a return. Unauthorized returns will be returned to the sender. Upon receipt, items will be inspected before credit is issued.
- Returned items must be in original condition and packaging, without alterations.
- Approved returns must be delivered within 30 days to maintain authorization.
Are there images and media available for Leg Avenue products?
Yes, Leg Avenue images and logos are available for use in promoting authorized products. To request access, please contact sales@legavenueeurope.com.
Guidelines for Use
Leg Avenue media may not be used:
- In online auctions or in public advertising, including printed ads, mailings, or displays, that contradict MAP.
- In any unlawful or defamatory way, or to imply associations with other companies.
- In consumer magazines, outdoor ads, or TV without prior approval from Leg Avenue's Marketing Department.